Standard delivery: 7 to 14 days.
Rates apply to each Ship To delivery within the contiguous USA, APO/FPO, Alaska, Hawaii, and Puerto Rico. Street addresses only - no PO boxes. For faster service, select one of our two expedited delivery options.
Priority delivery, Next Day delivery and shipments outside the contiguous USA are not available on items with governmental shipping restrictions.
Oversize Item Delivery:
Some especially large or heavy items require additional shipping expense. This cost is shown in the item's order window and is equal to $15 per item within the contiguous USA, APO/FPO, Alaska, Hawaii, and Puerto Rico. Street addresses only - no PO boxes.
NOTE: If applicable, all $15 per item charges are pre-calculated for you and included within the three shipping option totals shown above.
Koala Top Drawer Service:
All Koala Studios ship via our Top Drawer Delivery service at a flat fee (no matter how many Studios in the order) of $295 per order (additional fees apply in Alaska and Hawaii.
Please contact us for shipping estimates outside the contiguous 48 states)*. The shipping charge covers ALL ITEMS within the order that includes the qualifying Studio, i.e. any non-Koala items purchased along with a Top-Drawer-qualifying product are shipped for no additional freight charges. Because Koala Studios are custom-built, please allow up to 12 weeks for delivery.
Priority and Next Day delivery are not available for Koala Studios. Delivery is via normal delivery routes and modes of transportation within the contiguous 48 states and to AK and HI with the additional shipping surcharge mentioned above. Street addresses only - no PO boxes. We are sorry, delivery outside of the U.S. is not available for Koala products.
All packages are shipped via US Postal Service, Air Mail. The standard shipping rate plus $15 will be charged. You will NOT see the shipping rates as you are checking out on our site. The rate is determined when the package ships. Some countries have a size restriction, please be aware of your countries limitations before ordering. Customer is responsible for all applicable government taxes, duties, custom fees and/or broker fees.
We're sorry, Koala products cannot ship outside of the U.S.A.
Canadian Shipping Rates & Information (N4)
Add $9 to the above Standard Delivery Rate. You are responsible for applicable duty and tax charged by Canadian Customs. All prices in US funds. Oversized items can not ship to Canada.
Packages will be sent First Class Mail unless size prohibits it. We will then ship Fed Ex. Express Delivery. 2nd or Next Day not available.
Customer is responsible for all applicable government taxes, duties, custom fees and/or broker fees.
Backordered & Oversized Items
Backordered items will be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.
Oversized items will be cancelled from your order. This also applies to any electrical items such as irons.
Please click here for more international shipping information.
Priority: 3 -5 days
Priority rates add $10.00 to the Standard Delivery rates shown above and apply to each Ship To delivery within the contiguous USA, APO/FPO, Alaska, Hawaii, and Puerto Rico. Street addresses only - no PO boxes. Weekend delivery is not available. No Koala products. No products with shipping restrictions.
Next Day: 1 day
Next Day delivery rates add $30.00 to the Standard Delivery rates shown above and apply to each Ship To delivery within the contiguous USA. Orders must be received by 12:00 pm CST to ship the same day. If received after 12:00 pm CST, the order will likely ship the following day. Weekend delivery is not available. Contiguous USA only to a street address, no PO Boxes. No Koala or Oversize Item Delivery products. No products with shipping restrictions.
Customer Service: Monday - Friday 8 am - 5 pm CST - closed Saturdays, Sundays and major US holidays
For questions about your order, shipping options or for help with exchanges and returns, please call our Customer Service Center at 1.877.496.8060
*Additionally, we reserve the right to assess additional charges in unique shipping circumstances, including shipments into geographic areas that the carrier services on an infrequent basis and/or that result in additional charges being assessed by the carrier.