Koala Studios Limited Lifetime Warranty
Koala Studios are designed and constructed with such care and craftsmanship and with such quality materials that we provide the original owner with a Limited Lifetime Warranty covering major components of the cabinet.
This warranty protects against manufacturers defects in the workmanship and materials of certain components in your Koala Studio, specifically: all components related to the Koala Electric Glide Lift System, individual parts incorporated into the cabinet frame, drawer glides, hinges and handles. This warranty is limited to the original owner of the Koala Studio when the Koala Studio is shipped direct to an authorized Koala dealer or to a retail customer under the Koala Top Drawer Delivery Program. The warranty is void if the Koala Studio is shipped or reshipped by an unauthorized shipper or delivery service. This warranty applies only to defects in the components listed above and all components that are found to be defective will be, at the manufacturers option, repaired or replaced at no charge provided they are returned as described below. In addition, incidental and consequential damages resulting from a breach of this warranty or any implied warranty are excluded to the extent permitted by state law.
In the event you discover a defective component, return the defective component with a copy of this warranty and the original receipt or other acceptable proof of purchase to Koala by calling 877-496-8060 and requesting a return authorization number and instructions for shipment. Koala will then provide you with a replacement component free of charge within a reasonable period thereafter. You will be responsible for all freight charges in connection with delivering the defective component to us, and to the extent permitted by applicable law, any labor charges that may be applicable. We will pay all freight charges in connection with delivering replacement components back to you.*
Koala Studios have been designed for personal, family or household use in connection with sewing machines and related crafts and hobbies. This warranty does not cover any defect resulting from a power surge or lightening strike, misuse or abuse of the product, normal wear and tear, or use in a commercial environment.
THIS LIFETIME LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. If you have any questions about your warranty, please contact us at 877-496-8060.
*If you are a resident of the state of California and you are not reasonably able to deliver the defective component to us, you should provide written notification to us explaining the defect and the reasons you are unable to deliver the defective component to us.