Koala Studios Top Drawer Delivery
All Koala Studios purchased through the Sewing & Craft Club are delivered via our exclusive Top Drawer Delivery at a fee of $349 for the first cabinet, and $49 for each additional cabinet. (Additional fees apply in Alaska and Hawaii. Please contact us for shipping estimates.)We are sorry; delivery outside of the U.S. is not available for Koala Products.
The shipping charge covers All Items within the order that includes the qualifying Koala Studio, any non-Koala items purchased along with a Top Drawer Delivery qualifying product are shipped for no additional freight charges.
It’s the only residential delivery program like it in the industry.
Top Drawer Delivery Key Features:
- Unprecedented personal delivery
- Never worry about the delivery time frame
- Never make shipping or replacement arrangements if there’s a quality problem
- Never carry your Studio into your home or sewing space
- Never un-box or position your cabinets or bother with package removal
How Top Drawer Delivery Works
- Place you order online
- Our Sewing & Craft Club customer service department will call you to review your Koala - Top Drawer Delivery service, including information about what to expect from the delivery company.
- When the Koala Studio arrives at the regional shipping terminal, our shipping partner will contact you by phone to schedule an appointment for delivery. Deliveries will be scheduled between 9:00AM and 5:00PM Monday through Friday within a four-hour window.
- Two deliverymen will arrive at your home with the Koala Studio(s). They will move the Koala Studio(s) into the desired room, unpack it, and remove all of the packaging.
Koala Studios, with the exception of the Creative Gallery Wall System, arrive fully assembled with the casters attached. Each cabinet has optional shelving choices, such as Outback Shelves and door shelves. This delivery service does not include the placement and positioning of these shelves, or of the Notion and Fabric Pallets. Instructions are provided for installing these optional items.
Some optional accessories, including the SewComfort chair, Madeira Thread Treasure Chest, custom machine insert and storage boxes are shipped to your home via FedEx from various warehouses and may arrive at different times. The chair requires light assembly.
Q: How long will it take for my Koala Studio to arrive?
Because we are custom-building your Koala Studio for you, please allow up to 8-12 weeks for delivery. Priority and Next Day delivery are not available for Koala Studios.
Q: Where is Top Drawer Delivery Available?
Delivery is via normal delivery routes and modes of transportation within the contiguous 48 states with the exception of the following ZIP codes in New York: 10001-10099, 10101-10292, and these ZIP codes in Florida: 33001, 33036, 33037, 33040-33045, 33050-33052 and 33070; and to AK and HI with the additional shipping surcharge mentioned above. For delivery to Canada or any other special destinations, please call our customer service department for shipping options at: 1-877-496-8060. We are sorry, shipments outside of U.S. are not available for Koala products.
Q: What about a damaged Koala Studio?
Because of the special care taken with all Koala Studios shipments, the contractual agreement Koala has with its shipping partners, and the difficulty in determining the difference between concealed damage resulting from shipping or actual cabinet defect; Koala USA will only honor the benefits of Koala Top Drawer Delivery and Koala Limited Lifetime Warranty when the Koala Cabinet is shipped and delivered by Koala's third-party shipping partners. With any re-shipment, freight damage and cabinet warranty become the responsibility of the customer.
We reserve the right to assess additional charges in unique shipping circumstances, including shipments into geographic areas that the carrier services on an infrequent basis and/or that result in additional charges being assessed by the carrier.
Q: What is Top Drawer Delivery Plus?
Top Drawer Delivery Plus is an option available for the Creative Gallery Wall System. With this service, the Top Drawer delivery professionals will assemble your wall unit for an additional fee.